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Q:
Are
your fixtures ETL approved?
A:
Yes, the entire Urban Act Family carries a ETL Listed mark
Q:
What is the stock
level of EYE Lighting Urban Act Luminaires?
A:
All items are stocked in Mentor, OH
Q:
What is the shipping time frame on your luminaires?
A:
: Standard Product – 2 weeks
Product with Modifications – 4 weeks
Q:
Can the fixtures be shipped without lamps?
A:
No. The Urban Act Luminaires were designed with the performance of the
lamp and reflector system as one unit.
Q:
Can l combine luminaires and lamps to obtain the prepaid freight?
A:
Absolutely, lamps will already be included with luminaire purchase
Q:
How does the Luminaire Price compare to the competition?
A:
We will be competitive in the market with other “Spec Grade” products
Q:
How are your luminaires different from other architectural floods?
(features / benefits)
A:
Superior optical
performance, small package and big performance
Q:
Do you have IES data files and where can I find them?
A:
On the EYE Lighting web site under “Luminaires”
Q:
Can the IES files be imported into the AGI program?
A:
Yes, any layout or photometric generation software
Q:
Are the luminaires and accessories available in different colors? (URL
colors / RAL colors)
A:
Only two colors available at this time – White and Dark Gray
Q:
Is there a way to lock the aiming of the luminaire so the maintenance crew
changing out a lamp will not accidentally “redirect” the light?
A:
Not permanently but the locking “knobs” where the yoke attaches to the
housing has a tightening channel for easy adjustment
Q:
Can the ballast be replaced “in the field”?
A:
Yes
Q:
How will EYE handle failures in the field?
A:
For a warranty claim, the units must be returned via the RMA procedure
Q:What
is the voltage range on your ballasts?
A:
Currently offer universal voltage 120 to 277
Q:
How do we know which lamps to offer with the luminaires?
A:
Lamp types that are specifc to luminaires are listed in brochure and Spec
sheets
Q:
Will an ED-17 medium base ceramic metal halide lamp, available from other
lamp manufacturers, fit into the Urban Act Square and will the optics be the
same? Will EYE be offering an
ED-17 medium base, not just the tubular medium based ceramics?
A:
The Urban Act Round and Squares are designed around Tubular lamp style,
making the unit more compact and the photometrics more precise.
While an ED17 may fit, LCL distorts optical performance and may
create thermal problems
Q:
Can the optics be changed out and replaced in the field?
A:
No. Not on the Mini
and Squares Series. Round fixtures
have the ability for in the field replacement of reflectors.
Q:
Looking at the optics in the fixture is there a way to tell what
distribution pattern is in the fixture without looking at the specs?
A:
With practice – smooth surface = narrow, multi faceted = medium, dimpled =
wide
Q:
Do your fixtures have an option for Tamper-Proof screws?
A:
Ballast compartment does have tamper proof screws, the lamp compartment
requires no tools.
Q:
What is the IP Rating?
A:
IP65
Q:
Do you provide assistance on lighting lay-outs or can someone at the factory
do it? (ISO plotting)
A:
Lighting Agents all have the ability to perform lay-outs
Q:
What about using controls with your fixtures (daylight sensors/outdoor
timers)?
A:
Timers yes, daylight sensors that require a dimming ballast, no
Q:
What is your fixture warranty? Is the ballast warranty different?
A:
The simple answer is five (5) years.
EYE Lighting warrants the
luminaire housing, optics and wiring for (5) years.
The ballast warranty is (5) years from the various manufacturers
contingent upon operating temperature.
Please review Warranty documents on the website.
Q:
What selling tools is EYE Lighting going to supply to help gain market
share? (agent)
A:
A full compliment of Brochures, Specification Sheets, Demo Kit and Power
Point presentations
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